- Which resorts do you deliver to?
- We deliver to the door across the Alps, including Verbier, Zermatt, Gstaad, St. Moritz, Courchevel, Val d'Isère, Chamonix, Megève, Lech, St. Anton and Kitzbühel. Other resorts are available on request.
- How quickly can you deliver to a chalet?
- Orders typically arrive within 4 to 5 working days, delivered to the chalet and timed around guest arrivals and changeover days.
- Who typically places chalet orders?
- We work with chalet managers, F&B managers, procurement teams, concierge services, rental agencies, estate managers and with owners directly. One point of contact handles your order from request to delivery.
- Can you stock the cellar before the winter season?
- Yes. With our Michelin-starred hospitality background we help compose a cellar that matches your guest profile, your menus and your price points, delivered before opening and restocked through the season.
- Is there a minimum order for chalet supply?
- No. We supply anything from a single rare bottle for a guest's table to a full cellar for the season.
- Can you source a specific bottle a guest has requested?
- Yes, this is what we do best. Give us the name, vintage or even a photo of the label and our team tracks it down through our international network. No request is too rare.
- Do you work with chalet management companies and rental agencies?
- Yes. We supply single chalets and full portfolios alike, with one point of contact across all properties and delivery coordinated per chalet.
- How do you handle urgent requests during a stay?
- Contact us and we will look at what is realistic. We respond quickly and, when timing is critical, we propose practical alternatives that are available near you.